At DigiAgent AI, we are committed to delivering high-quality, custom-engineered digital solutions. Because our services involve significant labor, technical resources, and third-party costs (APIs, server hosting, and specialized software), we maintain a transparent policy regarding cancellations and refunds.

1. Cancellation Policy

A. Client-Initiated Cancellation

• Before Project Commencement: You may cancel your project within 24 hours of signing the agreement or making the initial payment for a full refund, minus a 10% administrative and processing fee.

• During Project Execution: If you wish to cancel a project after work has started, you must provide a written notice. In such cases, the advance deposit is non-refundable as it covers the initial consultation, research, and resource allocation.

• Monthly Subscriptions (AI Maintenance/Marketing): For ongoing services, you may cancel at any time with a 30-day notice. You will be billed for the final 30-day cycle, and services will continue until the end of that period.

B. Agency-Initiated Cancellation

• DigiAgent AI reserves the right to cancel any project or service immediately if:

  • The Client fails to provide necessary assets/information for more than 15 days.

  • The Client violates our Terms and Conditions.

  • The Client engages in illegal activities or uses our AI agents for unethical purposes.

2. Refund Policy

A. Custom Software & AI Development

• Work in Progress: Payments for milestones already completed and approved are 100% non-refundable.

• Final Deliverables: Once the final software, AI agent, or website is delivered and deployed on the Client’s server/domain, no refunds will be issued.

B. Digital Marketing & SEO Services

• Digital marketing efforts (Ads, SEO, Content Creation) involve non-recoverable costs (ad spend and labor). Therefore, payments for marketing services are non-refundable once the campaign or month has started.

C. Third-Party Costs

• Fees paid to third parties (e.g., Domain Registration, Premium Hosting, OpenAI API credits, WhatsApp Business API fees) are strictly non-refundable as these are governed by the respective providers.

3. Exceptions & Special Cases

• Technical Failure: If DigiAgent AI is unable to deliver the core functionality promised in the signed “Project Scope” due to technical limitations on our end, a partial refund may be negotiated based on the percentage of work completed.

• Service Disruption: No refunds will be issued for service disruptions caused by external factors (ISP failures, third-party API outages, or changes in government regulations).

4. Refund Processing

• Request Method: All refund requests must be submitted in writing to [Insert Email Address].

• Timeline: Approved refunds will be processed within 10 to 15 business days via the original payment method or bank transfer.

• Currency: Refunds will be processed in the original currency of payment (INR). Any fluctuations in exchange rates or bank processing fees are the responsibility of the Client.